Refund & Returns Policy

• Open the order from your account and use the return request option, or open a support ticket if you would rather talk to us first.
• Tell us which item is affected and why. Photographs of the product, its batch number and its packaging help us resolve the claim quickly.
• Every request is reviewed before anything is sent back. Wait until we have approved the return and told you where to send it.

• A product that arrived damaged, leaking, faulty, past its recorded expiry date, or different from what you ordered — we arrange this at our cost.
• An unopened product in its original sealed packaging, where you have changed your mind and we agree to accept it.
• A product you reacted to, where you stopped using it as soon as you noticed and can describe what happened.

Because cosmetic products cannot be resold once the seal is broken, we cannot normally accept a return of a product that has been opened or used, unless it is one of the cases above. This does not limit any right you have under Nigerian consumer law.

• Once a return is approved, our team executes the refund through Paystack against the original payment for that order.
• Each refund is recorded with a refund number against the order, and the amount can never exceed what you actually paid for the returned items.
• You receive an email when the refund settles. Your bank or card issuer may take a few business days after that to show the credit.
• We refund to the original payment method. We cannot redirect a refund to a different account.

Where the return is our fault — a damaged, faulty, expired or incorrect item — the delivery charge for that item is refunded with it. Where you have changed your mind, the original delivery charge is not normally refunded, and return transport is arranged by you.

If a product irritates your skin, stop using it and contact us. We will ask what you used, when, and what happened, and we will tell you honestly whether the product is suitable for you or whether you should speak to a dermatologist. Products are batch-recorded, so we can trace exactly which production batch reached you.

If a refund does not arrive, or you disagree with a decision on your claim, reply on the same order or raise it through customer support. You can also write to our head office: Imo State and Lagos, Nigeria.

Nothing in this policy limits your rights under Nigerian consumer protection law.